Courier Service (Inclusion Pick Up)
Courier Service (Inclusion Pick Up)
Product Details
Product Details
*DISCOUNT CODES NOT APPLICABLE FOR COURIER SERVICE.
IF YOU EXPERIENCE DIFFICULTY CHECKING OUT AND SEE THE STATEMENT “DELIVERY NOT AVAILABLE FOR SELECTED ADDRESS”, KINDLY CHECKOUT YOUR ORDER AND THIS SERVICE SEPARATELY IN 2 DIFFERENT ORDERS. I.E., CHECKOUT YOUR KEEPSAKES IN ONE ORDER, THEN CHECKOUT THIS COURIER SERVICE IN ANOTHER ORDER. THANK YOU AND DEEPEST APOLOGIES FOR ANY INCONVENIENCE CAUSED.
PLEASE DM US ON FACEBOOK OR INSTAGRAM TO LET US KNOW YOUR PREFERRED PICKUP TIMESLOT SO WE CAN ARRANGE PICK UP FOR YOU.
FOR COURIER SERVICE: WE USE A THIRD PARTY COURIER SERVICE. KINDLY LABEL YOUR PACKAGES WITH YOUR NAME, ORDER NUMBER & CONTACT NUMBER. ENCLOSE YOUR CONTENTS IN A SECURE ENVELOPE.
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Frequently Asked Questions
FAQ
How To Send In Your Inclusions
⭐Kindly label all your inclusions with your name order number and contact number before mailing.
You may send in your inclusions via normal mail, registered mail or any international postal services example DHL, Fedex and UPS.
Do note that we do not accept 3rd party local (Singapore) courier services such as, Qexpress, Ta-Q-Bin, Uparcel and etc.
📍Mailing Address:
Keepsake by Ryo
My Mail Box 884038
Singapore 919191
✨For Breastmilk:
20ml of Breast Milk is required per item.
Pack your milk in double milk bags before mailing to prevent any leakages. Place it in a padded envelope with sufficient postage stamp for its weight, (20ml requires a 50 cent local stamp). It is best to have your package weighed at the post office, and purchase the stamp amount necessary for normal mail. Please thaw before sending to prevent wetting other people’s letters. Kindly remember to label your inclusions.
✨For Hair:
Place a lock of hair (20-30 strands depending on hair thickness, approximately 2-3cm preferred) in an envelope. Kindly remember to label your inclusions.
Caring For Your Keepsake
This piece of keepsake jewellery is handcrafted using fine precious metals which may require cleaning from time to time.
Polishing
We provide jeweller's cloth with every order to ensure you are able to keep your jewellery in pristine condition.
Using the jeweller’s cloth, gently rub your precious metal parts several times. The jeweller’s cloth is made from high quality cotton impregnated with jeweller’s wax. It remains effective as long as it is not washed.
Please note that chlorine and bleach accelerate tarnishing, and should be avoided.
Storage
Your jewellery should be kept absolutely dry. If your jewellery is used frequently, keep it away from excessive exposure to air and store it in a box with silica gel to absorb excess moisture when it is not in use.
Warranty
Your precious keepsake comes with a 1-year warranty covering any discolouration of breastmilk components only.
Product Quality
Every piece of keepsake jewellery is handmade with love. We will try our best to deliver the highest standards of handcrafting.
However, kindly respect that no two pieces will be the same, and the outcome of each piece of keepsake will differ due to the differences in the colour and consistency of milk that you produce.